Technical Proficiencies
Platforms: Linux (CentOS, RedHat), MacOS, Windows, Solaris,
Android, AWS, ESXi
Languages:C, Java
Tools:Puppet, Wireshark, Visio, Jira, MySQL, JBoss,
J2EE, VNC, OpenSSL, BIND, Apache, BASH Scripting.
Technologies:Cloud
Computing, SaaS, Virtualization, Geo-Redundancy, Enterprise Architecture,
SOA, VoIP, Multi Platform Integration, EAI, IMS, MPLS MSC/OSS/BSS Telecom
Integration, Web Services, JSON, XML, CDN
Protocols:TCP, UDP, IP,
SS7, ISDN, T1/E1, HTTP, HTTPS, SSL, SSH, IPSec, L2L, DHCP, DNS, NFS, SIP,
RTP, H.323, SMPP, SCCP, HLS, RTSP.
Networking:Cisco ASA
55XX, Cisco Catalyst Family, Cisco CSS, OpenVPN, IPtables, NAS, SAN, Citrix
Netscaler.
Professional Experience
`
Nuance
Communications, Corp. Burlington, MA
February, 2015 – Current
Principal
Solutions Architect
Infrastructure
architect focused on defining solution design requirements, specifications
and implementation for inbound IVR Enterprise Systems and virtual customer
service platforms as SaaS.
·
Define end to end system architecture for inbound IVR systems for
several large clients in Nuance’s NOD.
·
Work closely with customers and translate requirements or strategic
business objectives into final product design.
·
Design application and network integration between Nuance's hosted
environment and client's systems.
·
Define and implement the telephony architecture for new projects
(TDM/VOIP) by working closely with major carriers.
·
Define LAN & WAN infrastructure; establish best network and data
security practices to satisfy PCI/HIPAA standards.
·
Define and
build hosted proof of concept solutions for voice biometrics and automated
live assistants.
·
Work with project management team to define project plan, provide
estimates and create procurement registers.
·
Provide
ongoing Level 4 troubleshooting support as well as support for RFQs, RFIs,
SOWs, FDS and NREs.
OnMobile Live
Inc., Littleton, MA
August, 2010 – January, 2015
Principal
Solutions Architect & Integration Lead
Customer
facing Solutions Architect focused on requirements analysis, solution design
and implementation. Specifically:
·
Architected
& led deployment of Mobile Entertainment Suites for 10+ major worldwide
wireless carriers.
·
Architected
& orchestrated a music streaming service in AWS using CloudFront, S3
& Elastic Transcoding.
·
Led
migrations of several Ringback Platforms from TDM/SS7 into SIP/RTP affecting
20M+ mobile users.
·
Led the
technical evaluation teams during several business and technology acquisition
activities.
·
Led
technical cooperation activities between all stakeholders such as project
managers, product owners, sales etc.
·
Led
customer facing technical meetings involving requirements gathering, solution
design and implementation.
·
Led a geo
diverse team of integration Engineers for platform and network integration
activities globally.
·
Provided
insight & consultancy to product managers & CTO in several key
technical product areas and innovation.
·
Designed
& Evaluated EAI compliant mobile iOS & Android apps backend APIs for
carrier grade business integrations.
·
Designed,
Coded, Built and Demo Mobile Applications (Android) for trials and Proof of
Concepts.
Harris
Corporation, Chelmsford, MA
June, 2010 – August, 2010
Systems
Engineer III
Systems
engineer focused on defining product design specifications and improving
component architecture. Specifically:
·
Refined
BeON network architecture resulting in low delay and jitter. Participated in
pre interoperability testing.
·
Defined
component feature licensing, component licensing and corresponding SNMP
alarming specifications.
·
Designed
and engineered platform HA inter system IP links to be used in mission
critical communications equipment.
·
Authored
product’s Architecture brochure that is provided to Company’s clients
worldwide.
·
Analyzed
system modeling dimensioning by applying virtualization and mathematical
& statistical paradigms
Livewire
Mobile, Littleton, MA
April, 2008 – June, 2010
Senior Systems/QA
Engineer
QA engineer
focused on validating deliverables in an Agile/SCRUM setup. Concurrently lead
integration and customer facing systems engineer in deploying &
integrating mobile entertainment solutions worldwide. Specifically:
·
Designed
and built from ground up two high redundancy data centers including network
and system infrastructure.
·
Implemented
several SS7/E1 multiplatform integration, OSS/BSS, SSO, SMPP and WAP gateways
integration projects.
·
Designed
and implemented the IP network backbone for several Carrier VAS deployments
in the Middle East.
·
Designed,
built & executed carrier grade Customer Acceptance Test and End User
Experience Tests plans.
·
Implemented
deployment methods that reduced deployment times by 50% over the course of
six months.
·
Performed
onsite presentations, demonstrations, training and IOT testing of Company’s
Platforms and Services.
·
Executed
interoperability testing and lab trials with major network and application
integration partners.
NMS
Communications, Framingham, MA
April, 2005 - April, 2008
Senior Systems
Engineer, April, 2005 - April, 2008
Senior
Engineer focused in deploying Company’s RBT platform and consulting partners
in developing N-Tier apps. Specifically:
·
Implemented
NMS’ RBT Platform, Reporting Platforms and Monitoring Platforms on customer’s
premises.
·
Configured
and integrated SS7, ISDN links and voice trunks (E1/T1) between NMS’ platform
and customers' MSC.
·
Deployed
and integrated J2EE based WEB, WAP, IVR and SMS applications under
JBoss/Tomcat and Apache.
·
Facilitated
integration of custom J2EE applications/adapters with operator's BSS/OSS via
scripting and custom tools.
·
Designed
and built the Application Partner Team lab for internal and external use
modeling production environments.
·
Provided
onsite demos, product training and consulting support for Sales, system
integrators and end customers.
·
Wrote demo
Java code outlining the Java Beans API for training purposes as well as for
wrapper BASH/PHP scripts.
DLM &
Associates, Inc. Worcester, MA
March, 2002 - April, 2005
Network &
System Administrator
Sys Admin
focused on implementing a new IT-based operations environment for municipal
bill processing. More specifically:
·
Managed all
IT aspects of the company including networking gear, systems, printers and
USPS specific equipment.
·
Established
efficient IT department by building Linux/Open Source based mail, database,
web, terminal and file servers.
·
Built
custom servers from components & perform installations, configurations
and administration on regular basis.
·
Implemented
a simple redundant NAS appliance by utilizing Linux, Samba, NFS and SSH
virtual drives.
·
Built a
pair of custom-made Linux DNS/Firewall/Router servers using iptables and
ipchains and OpenVPN.
·
Wrote data
backup software in C and C-SHELL and implemented custom automated daily
backups into NAS appliance.
·
Developed
custom auditing tools, data mining tools, reporting tools, using Perl, awk and
C-Shell.
Educational Background
Master of
Science in Computer Science - Concentration
in Computer and Communication Networks, 2005
Worcester
Polytechnic Institute, Worcester, MA
Bachelors of
Science in Computer Science - Magna Cum
Laude (Top 1%), 2003
Worcester
State College, Worcester MA
Awards and Achievements
·
Member of
ACM and UPE International Computer Science Honor Society.
·
Recipient
of 9 consecutive Presidential Scholarships while at undergraduate school.
·
100%
success rate in deploying Companies’ products in World's top mobile
operators.
Interests
Mobile Platforms, Linux, Mathematical insights, Wireless Information
Systems, Formula 1 Racing